Our team is here when you need us.

At NOVA, we take pride in delivering a first-class client experience.  With guaranteed response times, a support portal with a current knowledge base, and professional support technicians readily available, your issues will be addressed and examined for repair in a professional and timely manner.  

NOVA offers a few support service levels.  Compare features and services to find the offering that best suits your needs.  Every new installation includes Essential support for the first year as well as manufacturer hardware warranty replacements.

Essential

$69/month

  • Select Priority Scheduling
  • Free business hours
    remote support
  • Discounted rates for on-site support (including after hours)

Select

$159/month

  • Select Priority Scheduling
  • Free business hours
    remote support
  • Discounted rates for on-site support (including after hours)
  • Semi-annual system review & updates
Our Most Popular

Select Plus+

$259/month

  • Select Priority Scheduling
  • Free business hours
    remote support
  • Discounted rates for on-site support (including after hours)
  • Semi-annual system review & updates
  • Tel-Com Concierge
  • Pro-Active System Monitoring

Concierge

$499/month

  • Select Priority Scheduling
  • Free business hours
    remote support
  • Discounted rates for on-site support (including after hours)
  • Semi-annual system review & updates
  • Tel-Com Concierge
  • Pro-Active System Monitoring
  • Product discounts
  • Licensing upgrades

Interested in adding support?

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